Shipping & Returns

Everything you need to know about getting your order and sending it back if it's not right for you.

Shipping

Canada

  • Free standard shipping on orders over $40 CAD.
  • $9.99 CAD flat rate on orders under $40 CAD (for orders up to 1 kg). Larger orders are calculated at checkout.

International

We ship to select countries outside Canada. Rates are calculated at checkout based on your destination and the weight of your order. Customs duties and import taxes may apply and are set by your destination country.

Tracking

You'll get an email with tracking information as soon as your order ships.

Returns & Refunds

30-Day Satisfaction Guarantee

If you're not happy with your purchase, you can return it within 30 days of delivery for a refund. Products can be used or partly used. We know you may need to try them first.

How to Return an Item

  1. Email clothing@joneshorizon.com within 30 days of delivery with your order number.
  2. We'll reply with return instructions and our return address. Please wait for approval before sending anything back.
  3. Ship the item back and keep your tracking number.

Return Shipping and Refunds

  • Customers pay return shipping, except when an item arrives damaged, defective or incorrect.
  • Once we receive and inspect your return, your refund goes to your original payment method. Allow 5 to 10 business days for it to appear.
  • The original shipping charge is not refunded unless the return is due to our error.

Exchanges

Want a different product instead? Email us within 30 days of delivery and we'll help you swap.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a free replacement or give you a full refund, including the original shipping cost, and we cover the return shipping.

Final Sale Items

Items clearly marked as Final Sale are not eligible for return or refund, unless they arrive damaged or defective.

Questions?

Email us at clothing@joneshorizon.com and we'll get back to you. You can also read our full refund policy or browse the FAQ.