Refund Policy
At Jones Horizon, we stand behind our products. If you're not happy with your purchase, here is exactly how returns and refunds work.
30-Day Satisfaction Guarantee
You can return any order within 30 days of delivery for a refund. Products can be used or partly used. We know you may need to try them first.
How to Return an Item
- Email clothing@joneshorizon.com within 30 days of delivery with your order number.
- We'll reply with return instructions and our return address. Please wait for approval before sending anything back.
- Ship the item back and keep your tracking number.
Proof of purchase (your order number or confirmation email) is required.
Return Shipping
Customers pay for return shipping, except when an item arrives damaged, defective or incorrect (see below). The original shipping charge is not refunded unless the return is due to our error. International customers are responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
Want a different product instead? Email us within 30 days of delivery and we'll help you swap. The return shipping rules above apply.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a free replacement or issue a full refund, including the original shipping cost. We cover the return shipping in these cases.
Final Sale Items
Items clearly marked as Final Sale are not eligible for return or refund, unless they arrive damaged or defective.
Questions?
Email us at clothing@joneshorizon.com. See our Shipping & Returns page for shipping details.